Norwegian Cruise Line Advances with AWS Cloud Migration

Greg

Greg

— 2 min read
Norwegian Cruise Line Advances with AWS Cloud Migration

NCLH successfully transitions key operations to Amazon Web Services for enhanced performance and innovation

Summary:

  • Norwegian Cruise Line Holdings Ltd. (NCLH) has migrated its shore-side technology to Amazon Web Services (AWS).
  • The migration includes key systems like reservation platforms and mobile apps.
  • AWS will help improve processing times, availability, and innovation capabilities for NCLH.
  • The move positions NCLH as a leading digital transformer in the cruise industry, set to leverage AI and other advanced technologies.

The Details:

Norwegian Cruise Line Holdings Ltd. has taken a significant step in shore-side operations by fully integrating Amazon Web Services (AWS) into their system. This strategic update marks NCLH as one of the front-runners in the cruise sector for adopting comprehensive cloud solutions.

The transition involves critical components such as their reservation system and mobile applications. By moving to AWS, NCLH aims to streamline operations and enhance the performance and reliability of these essential services. During the highest traffic event in November 2023, AWS's robust system handled record volume without a hitch, demonstrating the strength of the new infrastructure.

The endeavor was not just about shifting existing services. Over a span of 15 months led by Chief Information Officer Georgios Mortakis and senior director Humberto Pombo, NCLH migrated more than 100 applications and numerous servers to a more modernized platform. This allows them to rapidly adapt to market changes and customer expectations—enhancing disaster recovery, reducing latency during busy periods, and securing data across multiple AWS zones.

Moreover, the implementation of DevSecOps within their operations means that NCLH has now embedded security at every step of software development. This integration allows for more secure, efficient, and reliable service delivery that benefits employees, guests, and travel partners alike.

Looking ahead, NCLH is not stopping here. They are now set to explore artificial intelligence capabilities with AWS to further refine their operational efficiency and guest experiences. From personalizing guest activities to optimizing supply chain management, AI and machine learning are expected to play a pivotal role in their next phase of digital innovation.

The partnership with AWS is a testament to Norwegian Cruise Line Holdings' commitment to leveraging cutting-edge technology to maintain and enhance their industry-leading position.

The original source of this information can be found here.

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